Porch Pick Terms of Service

Effective Date: July 16, 2026 Last Updated: July 16, 2026

These Terms of Service ("Terms") are a binding agreement between you and Hermitage Studios, LLC ("Hermitage Studios," "we," "us," or "our"), the operator of the Porch Pick marketplace, governing your access to and use of the Porch Pick mobile application, website, and related services (collectively, the "Service"). "Porch Pick" refers to the marketplace and Service operated by Hermitage Studios, LLC. When "Porch Pick" is used as a party to these Terms (including in Sections 24 and 28–30), it means Hermitage Studios, LLC. By creating an account, listing an item, making a purchase, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. About the Service

Porch Pick is an online marketplace where individuals ("Sellers") list and sell pre-owned and new children's and baby clothing, footwear, and clothing accessories (such as hats and bonnets) to other individuals ("Buyers"). We provide the platform, payment facilitation, shipping tools, search, and related features.

Porch Pick is not the seller of any item. The sales contract for any item is between the Buyer and the Seller. We do not take title to or possession of items. We facilitate transactions; we do not guarantee them except as expressly stated in these Terms.

2. Eligibility

You must be at least 18 years old to use the Service. When you register, you must affirmatively confirm that you are 18 or older; we record that confirmation. The Service is not directed to and may not be used by anyone under 18. Sellers must also satisfy the requirements of our payment processor (Section 11).

3. Beta Service; United States Only

The Service is offered as a beta, on an "as-is" and "as-available" basis, only to users located in the United States. Features may change, be limited, or be discontinued at any time. We do not guarantee availability, uptime, or that the Service will be error-free during the beta period. Do not use the Service outside the United States.

4. Account, Verification & Security

4.1 Account. You must register with accurate information and keep it current. You are responsible for all activity under your account.

4.2 Seller payout onboarding (Stripe Connect). To sell and receive payouts, you must onboard to Stripe Connect and accept the applicable Stripe agreements (Section 11). Identity and financial information required for payouts — such as legal name, date of birth, tax identifier, and bank account — is collected and verified directly by Stripe through its onboarding, not stored by Porch Pick. You authorize us and Stripe to verify your identity as required by law.

4.3 Device integrity. We may use Apple App Attest to record a device-integrity signal when you sign in, to help deter automated abuse and fraudulent accounts.

4.4 Right to suspend or withhold. We may refuse, suspend, or terminate accounts, remove listings, or withhold, delay, or reverse payouts if verification fails or cannot be completed, if we suspect fraud or misrepresentation, or for violations of these Terms.

4.5 Security. Keep your credentials confidential and notify us promptly of unauthorized use. We are not liable for losses arising from your failure to safeguard your account.

5. Buying on Porch Pick

5.1 Placing an order. When you buy, you agree to pay the item price plus shipping and any applicable tax shown at checkout, and you authorize the charge to your payment method. Shipping is charged at $7.50 for the first item plus $1.00 for each additional item in the same order, as shown at checkout. Some listings offer free shipping (funded by the Seller); when every item in your order has free shipping, you pay $0 shipping. (Each order contains items from a single Seller.)

5.2 The sale is between you and the Seller. Items are pre-owned or handled by individual Sellers and may show normal wear as described.

5.3 Delivery, inspection, and release of payment. After a carrier confirms delivery, payment is held for 3 days before it is released to the Seller. During that period you may report a problem under Buyer Protection (Section 14), or you may accept the delivery to release payment to the Seller sooner. If you take no action and no dispute is open, payment is released to the Seller after the hold period and the order is deemed accepted.

6. Selling on Porch Pick

6.1 Your listings. You are solely responsible for the accuracy and completeness of your listings, including brand, size, condition, materials, measurements, photos, and price. You represent that you own the item and may lawfully sell it, that it is authentic (not counterfeit), that it is described accurately, and that its sale complies with all laws, including the safety requirements in Section 9. Listing details are entered by you (the Service does not auto-generate them).

6.2 Fulfillment and shipping deadline. When an item sells, you must promptly ship the item, in the condition described in your listing, using the provided shipping label (Section 13). If you do not ship within 7 days, the order may be automatically cancelled and the Buyer refunded, and repeated failures may result in account action.

6.3 Selling formats. Certain features or formats (for example, promoted listings or auction-style listings, where available) may be subject to additional rules presented in the app.

7. Offers and Counteroffers

The Service may allow Buyers to submit offers on listings and Sellers to accept, decline, or counter them, and may allow Sellers to send offers to users who saved or liked a listing. Offers may expire after a period shown in the app. An accepted offer is a binding commitment to transact at the agreed price, subject to these Terms.

8. Visual Pattern Match and Saved Searches

8.1 What it does. "Pattern Match" lets you upload a photo to find current listings that look visually similar and to create a saved search (an "Item Watch") that notifies you when similar new listings appear. Certain Pattern Match usage may require a membership or purchased credits (Section 17).

8.2 How it works. To provide this feature, we process the photo you submit and listing images using automated image-analysis technology, including Google Cloud Vision (which detects visual labels and dominant colors) and perceptual image hashing, to estimate visual similarity.

8.3 Your photos are stored. The photo you submit to Pattern Match is stored on our infrastructure to run the search and power Item Watch alerts, along with derived data (labels, colors, image hashes). You can delete a saved Item Watch in the app, which removes its stored images. See the Privacy Policy for details and retention.

8.4 Results are estimates only. Pattern Match finds images that appear visually similar. It does not identify, authenticate, appraise, or verify the brand, size, condition, or value of any item, and a match does not guarantee the items are the same.

8.5 Consent. By submitting a photo to Pattern Match, or by creating a listing, you permit Porch Pick and its image-analysis providers to process the image to provide these features.

9. Prohibited Items & Children's Product Safety

Porch Pick lists only children's and baby clothing, footwear, and clothing accessories; other categories (including bedding, cribs, car seats, toys, furniture, and baby gear) may not be listed. Because these are children's products, safety is a core requirement. You may not list, sell, or ship:

• Any item that has been recalled by the U.S. Consumer Product Safety Commission (CPSC) or a manufacturer, or that is subject to a stop-sale or safety notice;
• Children's sleepwear that does not meet applicable flammability standards;
• Items with drawstrings, small detachable parts, or other choking, strangulation, or entanglement hazards contrary to CPSC guidance for children's products;
• Counterfeit, replica, or unauthorized-brand goods, or items infringing intellectual-property rights;
• Used items that are unsanitary or unsafe for children;
• Any item whose sale is restricted or prohibited by federal, state, or local law.

You represent that every item you list complies with the Consumer Product Safety Improvement Act (CPSIA) and applicable CPSC regulations. We may remove listings, refund Buyers, and suspend accounts for violations.

10. Fees

10.1 Seller fees. Porch Pick charges Sellers a fee on completed sales: 15% of the item price for items priced over $15, or a flat $2.50 for items priced $15 or less, calculated on the item price (after any bundle discount) and deducted from the Seller's payout.

10.2 Buyer costs. Buyers pay the item price, a shipping charge of $7.50 for the first item plus $1.00 per additional item (or $0 when every item in the order offers Seller-funded free shipping), and applicable tax shown at checkout. Buyers pay no separate marketplace fee.

10.3 Changes. Fees are shown before you confirm a listing or purchase and may change prospectively with notice.

Fees for optional memberships and credits are described in Section 17.

11. Payments, Payouts & Stripe Connect

11.1 Payment processing. Payments are processed by Stripe. By buying or selling, you agree to Stripe's applicable terms, including the Stripe Services Agreement and, for Sellers, the Stripe Connected Account Agreement, incorporated by reference. You must comply with them as a condition of using the Service.

11.2 Seller payouts. After a sale completes and the applicable hold (Section 12) passes, the Seller's net proceeds are transferred to the Seller's Stripe balance. Withdrawal to your bank is a separate step you initiate; timing of bank transfers is controlled by Stripe and your bank and is not guaranteed by Porch Pick.

11.3 Holds, reversals, chargebacks, negative balances. We and Stripe may hold, delay, reserve, or reverse funds to address disputes, chargebacks, refunds, suspected fraud, or Terms violations. If a refund is due after a Seller has been paid, the corresponding transfer may be reversed. You are responsible for chargebacks and negative balances and authorize recovery, including by deducting from current or future payouts.

11.4 Not a bank. Porch Pick is not a bank, money transmitter, or fiduciary. Funds handled in connection with a transaction are not deposits and are not FDIC-insured.

12. Holding of Funds

For each purchase, payment is held until 3 days after the carrier confirms delivery, then released to the Seller, unless the Buyer accepts delivery sooner (releasing payment early) or a dispute or chargeback is open (which extends the hold until resolved). Porch Pick holds funds solely to operate the marketplace and not as an escrow agent or fiduciary except as required by law.

13. Shipping

13.1 Labels via Shippo. Shipping labels are generated through our provider, Shippo, and its carrier partners. When an item sells, a prepaid label is made available to the Seller.

13.2 Seller responsibilities. Sellers must ship promptly to the address provided, using the designated label, and are responsible for accurate package weight and dimensions and proper packaging. Providing incorrect information may cause delays, additional charges, or non-delivery.

13.3 Adjustments and surcharges. Carriers may assess adjustments or surcharges (for example, for incorrect weight or dimensions). You authorize us to bill such adjustments to the responsible party, including by deducting from payouts.

13.4 Loss and carrier terms. Neither Porch Pick nor Shippo is a carrier. Delivery timing, tracking, risk of loss, and handling of undeliverable or returned packages are subject to the carrier's terms.

13.5 Address sharing. To ship, both parties' names and postal addresses (and phone numbers as required by the carrier) are shared as needed to fulfill the order.

14. Buyer Protection

Porch Pick offers a Buyer Protection policy for transactions that go wrong. It is not insurance.

14.1 What qualifies. A Buyer may open a case if the item was not received (for example, marked delivered but never received), is significantly not as described, arrived damaged (undisclosed), is the wrong item, is counterfeit, or has another problem with the transaction, which the Buyer must describe when opening the case. Not every reported problem results in a refund (Section 14.3). Normal disclosed wear, minor variation, and buyer's remorse are not eligible.

14.2 Who and how to file. Only the Buyer may open a case, and only once the order is marked delivered or completed. If an order is never marked delivered, you do not need a case: the Seller is not paid (funds are released only after confirmed delivery), an order the Seller does not ship within 7 days is automatically cancelled and refunded (Section 6.2), and if a shipment appears lost in transit you can contact support@porchpick.com to resolve the order, including a refund where appropriate. The Buyer selects a reason and provides a written description of the problem. A case must be opened within 3 days of delivery; after that window closes, contact support@porchpick.com for help with the order. Funds remain held while a case is open.

14.3 Review and outcomes. Porch Pick staff review the case and may contact both parties; case handling is not automated and is not subject to a fixed turnaround. We may refund the Buyer (in full or in part) and withhold or reverse the Seller's payout, ask the Buyer to return the item, record a warning to the Seller, or close the case without a refund if it is not substantiated. Refunds are issued to the original payment method through Stripe.

14.4 Finality and abuse. Our decision is final for purposes of this policy, subject to Section 31. Abuse — including false claims or failure to return items — may result in denial, reversal of refunds, and account action.

Full details, including automatic protections (7-day ship deadline, 3-day delivery hold) and how card chargebacks differ from in-app cases, are in the Buyer Protection & Dispute Policy.

15. Returns, Cancellations & Refunds

Except as provided under Buyer Protection (Section 14) or required by law, sales are final. A Buyer may cancel an order within 3 hours of purchase, before it progresses, and may also cancel an order the Seller has not shipped within 7 days of purchase; other cancellations are described in the Buyer Protection & Dispute Policy. If a shipping label is already active for the order, the cancellation refund may be held for up to 24 hours while we confirm with the carrier that the package is not already in transit; a carrier scan during that window continues the order instead of cancelling it. If a Seller does not ship within the required window (Section 6.2), the order is automatically cancelled and the Buyer refunded. Approved refunds — full or partial — are issued to the original payment method through Stripe and may take several business days to appear; where a Seller was already paid, the corresponding transfer is reversed.

16. Taxes

Where required, sales tax is calculated and collected at checkout and remitted through our payment and tax processors under marketplace-facilitator rules. Sellers remain responsible for their own income and other tax obligations and for providing accurate tax information; tax forms, where applicable, may be issued by Stripe. Nothing here is tax advice.

17. Membership and In-App Purchases

17.1 Porch Pick membership. We offer an optional paid membership (the "Verified" tier) that unlocks additional features (which may include a monthly allotment of Pattern Match searches, an ad-free experience, priority match alerts, early access to matched inventory, Item Watches, and listing promotion). Membership is an auto-renewing subscription sold through Apple In-App Purchase. Members may display a “Verified” badge on their profile and listings while their membership is active.

17.2 Billing, renewal, and cancellation (Apple). The subscription price is $4.99 per month (or, if different, the price shown in the App Store at the time of purchase). New subscribers may be offered an introductory free-trial period as shown at purchase; after the trial ends, the subscription automatically renews at the stated price unless you cancel before the trial ends. Payment is charged to your Apple ID account at purchase and automatically renews each period unless you cancel at least 24 hours before the end of the current period. Your Apple ID is charged for renewal within 24 hours before the period ends. You manage and cancel your subscription in your Apple ID Settings; deleting the app does not cancel it. If a renewal payment fails, Apple may provide a grace period during which access continues while payment is retried.

17.3 Purchased credits ("Match Packs"). You may buy consumable Pattern Match credits through Apple In-App Purchase. Credits are consumable, non-refundable, and non-transferable, and are applied to your account after Apple confirms the purchase.

17.4 Refunds for IAP. Purchases made through Apple are subject to Apple's refund policies; Porch Pick does not process refunds for Apple In-App Purchases. Referral or promotional membership benefits have no cash value.

18. Reviews and Ratings

After a completed order, a Buyer may leave a rating (1–5 stars) and review of the Seller. Reviews must be honest, based on the actual transaction, and must not contain unlawful, infringing, harassing, or personal-data content. Five-star reviews (“Love Notes”) are displayed publicly on Seller profiles; ratings below five stars are shared privately with the Seller and are not displayed publicly — but every rating counts toward the Seller’s public average rating and review count. Reviews may be aggregated into Seller statistics and badges. You grant Porch Pick a license to display and use reviews as User Content (Section 21). We may remove reviews that violate these Terms; to report a review, contact support@porchpick.com.

19. Referral Program

We may offer a referral program in which referring and referred users can earn benefits when a referred user completes a qualifying first purchase. The current reward is 30 days of premium features for both the referring and referred user per qualifying referral (plus limited AI-match and Item Watch benefits); a referrer’s premium period extends by 30 days for each additional qualifying referral. Each account may be referred only once and earns the reward only on its first qualifying purchase. Referral benefits are non-cash, non-transferable, may be limited, changed, or discontinued at any time on a going-forward basis, and are void for self-referral, fraud, or abuse.

20. Messaging and Communications

The Service includes direct messaging between Buyers and Sellers to support transactions. You agree not to use messaging for spam, harassment, off-platform circumvention of fees, or unlawful content. Porch Pick Support may access messages for dispute resolution, safety, and service improvement, as disclosed in the app and the Privacy Policy. Messaging for an order remains available while a case is open, so both parties can communicate, and may be disabled once the case is resolved or a refund is issued. We do not pre-screen messages but may act on reports (Section 23).

21. User Content & License

21.1 Your content. You retain ownership of the photos, text, reviews, and other content you submit ("User Content"). You represent that you have the rights to submit it and that it does not infringe others' rights or violate these Terms.

21.2 License to Porch Pick. You grant Porch Pick a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, adapt, and use your User Content to operate, provide, and promote the Service, including processing images through the automated image-analysis systems described in Section 8.

21.3 Removal. We may remove User Content that violates these Terms or that we reasonably believe creates legal or safety risk.

22. Prohibited Conduct

You agree not to: violate any law or these Terms; post false, misleading, infringing, or unsafe content; sell prohibited or unsafe items (Section 9); circumvent fees or transact off-platform; harass, defraud, or impersonate others; interfere with or attempt to compromise the Service or its security (including App Attest or verification); scrape or misuse data; or create accounts to evade suspension.

23. Reporting, Blocking & Safety

You can report users or listings (for reasons including spam or scams, inappropriate or offensive content, harassment, fraud, and counterfeits) and block other users. We may investigate reports and take action, including removing content, restricting features, and suspending accounts. Reporting tools do not replace contacting law enforcement where appropriate.

24. Intellectual Property

The Service, including its software, design, logos, and content (excluding User Content), is owned by Porch Pick or its licensors. We grant you a limited, revocable, non-transferable license to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works except as permitted by law.

25. Copyright, Counterfeit & DMCA

We prohibit counterfeit and infringing listings. If you believe content infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act (DMCA) to our designated agent at dmca@porchpick.com (or by mail: DMCA Agent, Hermitage Studios, LLC, c/o Northwest Registered Agent Service, Inc., 212 W. Troy St., STE B, Dothan, AL 36303). We respond to valid notices, remove infringing content, and terminate repeat infringers.

26. Notifications & Electronic Communications

You consent to receive communications electronically, including transactional messages about your account and orders. Push notifications require your device permission and can be tuned by category in the app or turned off in device settings. We send transactional email through our email provider.

27. Suspension & Termination

We may suspend or terminate access, remove listings, cancel transactions, or withhold or reverse payouts, with or without notice, for violations, suspected fraud, failed verification, or legal/safety risk. You may stop using the Service at any time and may delete your account in the app. Obligations that by their nature survive — including payment, fees, indemnity, disclaimers, limitations of liability, and dispute resolution — survive termination.

28. Disclaimers

THE SERVICE AND ALL ITEMS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY REGARDING THE ACCURACY OF LISTINGS OR OF PATTERN MATCH / IMAGE-ANALYSIS RESULTS. PORCH PICK DOES NOT WARRANT THE CONDITION, SAFETY, LEGALITY, OR AUTHENTICITY OF ITEMS SOLD BY SELLERS. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

29. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PORCH PICK AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF $100 OR THE FEES YOU PAID TO PORCH PICK IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

30. Indemnification

You agree to indemnify and hold harmless Porch Pick and its affiliates, officers, and employees from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your listings or items, your User Content, or your violation of these Terms or of any law or third-party right.

31. Dispute Resolution

Before filing any claim, you agree to first contact us at support@porchpick.com and attempt in good faith to resolve the dispute informally within thirty (30) days. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be brought exclusively in the state or federal courts located in Alabama, and you and Hermitage Studios, LLC consent to the jurisdiction of those courts. A binding arbitration provision and class-action waiver may be added in a future update to these Terms.

32. Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws rules, except as otherwise required by applicable consumer-protection law.

33. Changes to Terms

We may update these Terms. Material changes will be notified through the Service (including, where used, a re-acceptance prompt on next launch) or by other reasonable means. Continued use after changes take effect constitutes acceptance.

34. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and share information — including through Stripe, Shippo, Cloudflare Images, Google Cloud Vision, Algolia, Firebase, our email provider, and your device's camera and photos. The Privacy Policy is incorporated into these Terms.

35. General

These Terms, together with the Privacy Policy, Seller Policy, Marketplace Rules & Community Guidelines, Buyer Protection & Dispute Policy, and Copyright & DMCA Policy — each incorporated by reference — are the entire agreement between you and Porch Pick regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.

Contact: support@porchpick.com — email is our primary contact method and the fastest way to reach us. Formal legal correspondence may be mailed to: Hermitage Studios, LLC, c/o Northwest Registered Agent Service, Inc., 212 W. Troy St., STE B, Dothan, AL 36303.